Privacy Policy
Last updated: 28 March 2026
MedicMuse Ltd (“MedicMuse", “we", “us", or “our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what personal data we collect, how we use it, how we store it, and your rights in relation to it when you use the MedicMuse website and platform.
1. Who we are
MedicMuse Ltd
Email: info@medicmuse.co.uk
Registered address: 415 High Street, Stratford, Suite 1019, London, England, E15 4QZ
MedicMuse Ltd is the data controller for the personal data described in this Privacy Policy.
2. Who this policy applies to
This policy applies to:
- visitors to our website;
- users of the MedicMuse platform;
- healthcare professionals using our tools;
- people who contact us by email or form;
- people who subscribe to our newsletter or updates.
MedicMuse is intended for qualified healthcare professionals only.
3. Important note about patient information
Do not enter patient-identifiable information into MedicMuse.
MedicMuse is designed as a clinician support and reference tool. Unless we explicitly state otherwise, the platform is not intended for the entry or processing of identifiable patient data.
Patient-identifiable information may include a name, date of birth, address, NHS number, phone number, email address, full postcode, photograph, or any other information that could identify an individual.
If you submit patient-identifiable information in error, please contact us promptly at info@medicmuse.co.uk.
4. What personal data we collect
We may collect the following types of personal data.
Information you provide directly
- name;
- email address;
- professional role or workplace, if provided;
- account details, if accounts are enabled;
- correspondence you send to us;
- newsletter signup details;
- information you enter into the platform.
Technical and usage information
- IP address;
- browser type and version;
- device information;
- operating system;
- pages viewed and features used;
- session activity and timestamps;
- cookie and similar technology data.
5. How we use your data
We may use your personal data to:
Provide and operate MedicMuse
To run the website and platform, generate outputs, maintain functionality, fix issues, and improve the service.
Respond to enquiries
To answer questions, provide support, and manage communications.
Send updates and newsletters
If you subscribe, we may send you product updates, educational content, and other communications related to MedicMuse. You can unsubscribe at any time.
Maintain security
To detect misuse, monitor performance, investigate incidents, and protect the platform and its users.
Meet legal obligations
To comply with applicable laws, regulations, and lawful requests.
6. Lawful bases for processing
Depending on the circumstances, we rely on one or more of the following lawful bases:
- contract, where processing is necessary to provide a service to you;
- legitimate interests, where necessary to operate, improve, and secure MedicMuse;
- consent, where required, such as for certain marketing communications or cookies;
- legal obligation, where we must comply with the law.
7. Special category data
We do not intend for users to submit health data or other special category personal data through MedicMuse.
If such data is submitted:
- please minimise what you provide;
- do not include identifying details;
- we may delete or restrict such data where appropriate;
- we may take steps to prevent further submission if needed.
If MedicMuse later introduces features designed to process health data, we will update this Privacy Policy and related documentation before doing so.
8. Cookies
We may use cookies and similar technologies to:
- make the site work properly;
- remember preferences;
- understand how the site is used;
- improve performance and user experience;
- measure the effectiveness of site features or communications.
Where required, we will ask for consent before using non-essential cookies.
For more information, please see our Cookie Policy.
9. Who we share data with
We may share personal data with trusted service providers who help us operate MedicMuse, such as providers of:
- hosting and infrastructure;
- analytics;
- authentication and security;
- email delivery;
- customer support;
- monitoring and logging.
We may also disclose personal data:
- where required by law;
- to respond to lawful requests from regulators, courts, or authorities;
- in connection with a merger, financing, acquisition, or sale of assets.
We do not sell your personal data.
10. International transfers
Some of our service providers may process personal data outside the UK.
Where this happens, we take appropriate steps to ensure personal data is protected in line with applicable data protection law.
11. How long we keep data
We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including legal, regulatory, operational, and security reasons.
12. Data security
We use appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include:
- encryption;
- access controls;
- secure hosting;
- restricted administrator access;
- logging and monitoring.
No system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
13. Your rights
Depending on the circumstances, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of your data;
- restrict processing;
- object to processing;
- request transfer of your data;
- withdraw consent where consent is relied upon.
To exercise any of these rights, contact us at info@medicmuse.co.uk.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first at info@medicmuse.co.uk.
You also have the right to complain to the Information Commissioner's Office (ICO).
15. Third-party links
Our website or platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and you should review their policies separately.
16. Children
MedicMuse is intended for qualified healthcare professionals and is not directed to children.
17. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated" date will be revised accordingly.
18. Contact us
If you have any questions about this Privacy Policy or how we handle data, please contact:
MedicMuse Ltd
Email: info@medicmuse.co.uk
Address: 415 High Street, Stratford, Suite 1019, London, England, E15 4QZ