Terms of Use

Last updated: 28 March 2026

These Terms of Use govern your access to and use of the MedicMuse website, platform, tools, and related services (together, the "Services").

By accessing or using MedicMuse, you agree to these Terms of Use. If you do not agree, you must not use the Services.

1. Who we are

MedicMuse is operated by MedicMuse Ltd ("MedicMuse", "we", "us", or "our").

Contact email: info@medicmuse.co.uk

2. Eligibility

MedicMuse is intended for qualified healthcare professionals only.

By using the Services, you confirm that:

• you are a qualified healthcare professional, or are using the Services under appropriate professional supervision where permitted;
• you will use the Services only within your professional competence, scope of practice, and applicable local policies;
• you will comply with all applicable laws, regulations, professional obligations, and employer or organisational requirements.

3. Purpose of the Services

MedicMuse is provided as a clinical reference, workflow support, and documentation assistance tool for healthcare professionals.

MedicMuse is not intended to independently diagnose, confirm, rule out, predict, or manage disease or medical conditions, and does not replace independent clinical judgment. The MHRA says a product's medical purpose is determined by what the manufacturer states in its labelling, instructions for use, and promotional materials, including the landing page and app store description.

All outputs generated by MedicMuse are for support and reference purposes only and must be independently reviewed and verified by the treating clinician before being relied upon in patient care.

4. No substitute for clinical judgment

You remain solely responsible for:

• taking and assessing the full clinical history;
• performing any appropriate examination and assessment;
• reviewing the complete patient context;
• making all decisions relating to diagnosis, prescribing, investigation, referral, escalation, and management;
• ensuring decisions are consistent with current guidance, local policy, and the individual patient presentation.

MedicMuse must not be used as the sole basis for diagnosis, treatment, prescribing, referral, or emergency decisions.

5. Permitted use

You may use the Services only for lawful, professional, and internal clinical support purposes consistent with these Terms.

You may:

• access and use the Services for your own professional use;
• use outputs as drafts or reference materials, subject to independent review;
• print or store reasonable extracts for your lawful internal use, unless otherwise stated.

6. Prohibited use

You must not:

• use the Services if you are not a qualified healthcare professional, unless expressly permitted by us;
• rely on the Services as an autonomous diagnostic or management system;
• input patient-identifiable information unless we expressly state that such use is permitted and supported;
• use the Services for unlawful, misleading, fraudulent, harmful, or abusive purposes;
• interfere with, disrupt, probe, or attempt to gain unauthorised access to the Services or related systems;
• copy, scrape, republish, resell, sublicense, or commercially exploit the Services except as expressly permitted;
• reverse engineer, decompile, or attempt to extract source code, models, prompts, or underlying logic except where prohibited by law from restricting this;
• use the Services to build or train a competing product without our written permission;
• upload malware, harmful code, or material that infringes third-party rights.

7. Patient information and confidentiality

Unless we explicitly state otherwise in writing, MedicMuse is not intended for the entry or processing of patient-identifiable information.

You are responsible for ensuring that anything you enter into the Services complies with your professional, contractual, confidentiality, and data protection obligations. ICO guidance stresses that organisations must be transparent and lawful in their processing of personal data, and must identify their role and responsibilities clearly.

If you input patient-identifiable information in error, you should notify us promptly at info@medicmuse.co.uk.

8. Accounts and security

If accounts are enabled, you are responsible for:

• maintaining the confidentiality of your login credentials;
• restricting access to your account and devices;
• ensuring any information you provide is accurate and up to date;
• notifying us promptly of any suspected unauthorised access or security incident affecting your account.

We may suspend or disable accounts where we reasonably believe there has been misuse, a security issue, or a breach of these Terms.

9. Availability and changes

We may update, modify, suspend, withdraw, or discontinue any part of the Services at any time, with or without notice.

We do not guarantee that the Services will always be available, uninterrupted, secure, error-free, or compatible with all devices, browsers, systems, or workflows.

We may also update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date.

10. Accuracy and limitations

We aim to provide useful and reliable support tools, but we do not guarantee that the Services or any outputs will always be complete, accurate, current, clinically appropriate, or suitable for any particular case.

Clinical knowledge, formularies, pathways, and guidance evolve over time. You are responsible for checking all outputs against the full clinical picture, primary source materials, and applicable local requirements.

11. Regulatory and professional use

You must use MedicMuse only in a manner consistent with its stated intended purpose and accompanying instructions or notices. MHRA guidance states that users should use medical devices as described by the manufacturer; using a device outside those instructions may amount to off-label use and may shift risk to the user or their organisation.

Nothing in these Terms constitutes medical, legal, regulatory, or professional advice to you.

12. Intellectual property

All intellectual property rights in the Services, including the website, design, branding, text, software, functionality, content structure, and underlying materials, are owned by or licensed to MedicMuse unless otherwise stated.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services in accordance with these Terms.

You must not remove, alter, or obscure any copyright, trade mark, or proprietary notices.

13. Feedback

If you provide feedback, suggestions, ideas, or improvement requests relating to MedicMuse, you agree that we may use them without restriction or payment to you, unless otherwise agreed in writing.

14. Third-party services and links

The Services may contain links to third-party websites, tools, or resources, or may rely on third-party service providers for hosting, analytics, authentication, infrastructure, or communications.

We are not responsible for the content, availability, or practices of third-party websites or services except to the extent required by law.

15. Privacy

Our handling of personal data is described in our Privacy Policy and Cookie Policy. ICO guidance says individuals must be given clear privacy information about how their data is used and what rights they have.

By using the Services, you acknowledge that you have read those policies.

16. Suspension and termination

We may suspend, restrict, or terminate your access to the Services immediately if:

• you breach these Terms;
• we reasonably suspect misuse, unlawful activity, or a security risk;
• we need to protect users, patients, third parties, or the integrity of the Services;
• we are required to do so by law or regulation.

You may stop using the Services at any time.

Sections that by their nature should continue after termination will continue to apply, including those relating to intellectual property, liability, indemnity, governing law, and dispute resolution.

17. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be excluded or limited.

Subject to the above, to the fullest extent permitted by law:

• the Services are provided on an "as is" and "as available" basis;
• we exclude all implied warranties, representations, and conditions to the extent permitted by law;
• we are not liable for any indirect, incidental, special, consequential, or punitive loss;
• we are not liable for loss of profits, revenue, data, goodwill, opportunities, or anticipated savings;
• we are not liable for clinical decisions, treatment decisions, prescribing decisions, referral decisions, or outcomes arising from reliance on the Services without independent professional verification.

If you are using MedicMuse on behalf of an organisation, that organisation remains responsible for governance, deployment, staff training, and local compliance.

18. Indemnity

You agree to indemnify and keep indemnified MedicMuse, its officers, employees, and affiliates against losses, claims, liabilities, damages, and reasonable costs arising out of:

• your misuse of the Services;
• your breach of these Terms;
• your unlawful processing or disclosure of personal or confidential information;
• your infringement of any third-party rights;
• your use of the Services outside their stated intended purpose or outside your lawful scope of use.

19. Governing law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law requires otherwise.

20. Contact us

If you have questions about these Terms of Use, please contact:

MedicMuse Ltd
Email: info@medicmuse.co.uk